Pricing, Shipping & Returns


Pricing Policy
  • All prices are in Canadian dollars.
  • Canadian sales taxes are included if applicable.
  • Non-Canadian taxes are not included and if applicable are the responsibility of the purchaser.
  • Foreign duties and other customs charges are not included and if applicable are the responsibility of the purchaser.
  • We do our best to ensure that there are no accidental errors in pricing in the Spicemills.ca eStore, but should a pricing error occur you will pay the lower of the two prices.
  • All pricing and product descriptions in the Spicemills.ca eStore are accurate and complete to the best of our knowledge.  Should we discover an error, we will endeavour to correct it as soon as possible.
  • We reserve the right to change pricing and descriptions without notice.

Shipping Policy
  • Regular in-stock orders are normally processed and shipped out within 2 business days of payment. For custom/special orders, please allow an additional 4 to 6 weeks for production.
  • Orders shipped to Canadian and USA destinations are usually shipped via insured Expedited Parcel. Delivery time frames can vary from area to area. In general, orders shipped within Canada usually take between 2 – 7 days, and orders shipped to the USA usually take between 5 – 14 days. For orders shipped to other international destinations, please call or email for details.
  • We will always do our best to make sure that we have the item you ordered in-stock and ready for shipping. However, all of our items are one-of-a-kind (except peppercorns & wood cream) and sometimes an item is sold at a show or event before we can delist it from our eStore. Should this ever happen, we will give you the option of selecting an alternate item of the same value, ordering a custom item of the same value, or a full refund.
  • Should you ever have any questions about our shipping policy, please do not hesitate to contact us at info@spicemills.ca.


Shipping Rates

flatrateshipping

  • Flat rate shipping & handling for all retail orders delivered anywhere in Canada is $14.50.
  • Flat rate shipping & handling for all retail orders delivered anywhere in the continental USA is $22.00.
  • Contact us at info@spicemills.ca for shipping quote for wholesale or special orders.
  • Contact us at info@spicemills.ca for shipping quote for orders shipped outside Canada or the USA.

 


 

Return Policy
  • We want you to be 100% satisfied with your order. If the product does not meet your expectations, we will replace or refund the product cost, provided you contact us at orders@spicemills.ca within 7 days of receipt of your order and you have complied with any return of unused product that we have asked of you.
  • We are not responsible for the cost of return shipping.  Returns must include all packaging and printed material and must be in unused condition.
  • We are not responsible for: deliveries damaged from shipping*; incomplete or inaccurate delivery addresses; nor recipients not being at the delivery address to receive delivery. (* Products are shipped insured and should they arrive damaged, recourse will be through the shipper.)
  • Our delivery provider (Canada Post) does an excellent job and instances of damaged goods are very rare. However, should a package be delivered in damaged condition, please  contact us immediately at orders@spicemills.ca.
  • Orders are usually processed very quickly and changes, substitutions, or cancellations cannot be accepted once an order has been packaged/shipped.
  • Should you ever have any questions about our returns policy, please do not hesitate to contact us at info@spicemills.ca.

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